Wednesday, June 3, 2009

Yahoo Mail & Firefox

I was recently informed by a client using Yahoo Mail with Firefox on a PC that he was unable to link to send an email from my contact page link. I use both a PC running IE 7 and Firefox and a Mac running Firefox and Safari with email clients outlook, entourage, and mail. I was unable to recreate the problem he was having, so the problem only seems to apply to the Yahoo Mail and Firefox on PC combination.

I pride myself in looking after my clients, so I found the following general information about using Yahoo Mail and Firefox on the PC:

  • There has been a long list of problems in the last 2 years with this combination.
  • The troubles have ranged from error messages saying "Yahoo Mail doesn't support your browser" to not opening an existing email link at all. (This is what happened to my client.)
  • Unable to send links within emails.
  • Email not sending at all.
  • Inbox not loading completely.
The recommended fix is a plug-in for Firefox. There are also some Yahoo Mail setting that may help. I don't use Yahoo mail - so I am providing this information just in case you run into any problems and need the fix.

If you have your own website, you may consider switching all your email to the personal email account - like you@yourdomain.com and use a mail client like outlook, thunderbird, or even webmail to access your email.

Hope this helps anyone who may have this problem.

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